Frequently asked questions

WinUCard is an online collectible card raffle platform (Pokémon, Yu-Gi-Oh!, and other rare graded cards). You purchase one or more tickets for an active raffle. When all tickets are sold — or the expiration date is reached — a winning ticket is randomly selected from all valid tickets. The owner of the winning ticket receives the card directly at their address.

Yes, you can purchase as many tickets as you wish for any raffle, up to the available limit. Each ticket represents one entry in the draw: the more tickets you buy, the higher your chances of winning.

When all tickets are sold or the expiration date is reached, a ticket is randomly selected from all valid tickets. The selection, the winning ticket number, and the result are recorded and traceable, guaranteeing transparency and fairness.

The raffle may close at its expiration date even if not all tickets have been sold. In this case, a winner is still drawn from participants who purchased at least one ticket.

Yes. All cards offered are authentic and certified by internationally recognized grading agencies: PSA (Professional Sports Authenticator), BGS (Beckett Grading Services), CGC, and others. Each card is delivered in its original certification slab, guaranteeing its authenticity and condition.

The winner is notified by email at the address provided during purchase. The winning ticket number is also published on the raffle page. Check your spam folder if you haven't received anything within 24 hours after the draw date.

We accept Visa, Mastercard, and American Express credit cards via our secure payment provider Stripe. All transactions are SSL-encrypted. Your payment data is processed directly by Stripe and is never stored on our servers.

No. Purchased tickets are non-refundable, in accordance with our Terms and Conditions. Each ticket represents a raffle entry: once the purchase is confirmed, your entry is registered and cannot be cancelled. The only exception: if WinUCard cancels a raffle for exceptional reasons, a full refund is issued within 5 business days.

Participation is strictly reserved for adults aged 18 and over. Our activity combining a prize, chance, and financial consideration is subject to specific regulations. Any participation by a minor will result in the cancellation of their tickets.

Our activity combines a prize (the card), chance (random selection), and financial consideration (ticket purchase). This combination constitutes a regulated game of chance subject to the legislation of the country of operation and participants' country of residence. We recommend verifying applicable regulations in your country before participating.

The card is shipped to the winner within 7 business days of the draw, in secure insured packaging. All delivery costs are covered by WinUCard. A tracking number is provided by email as soon as the package is dispatched.

First check your spam folder. Then log in to your WinUCard personal account where all your tickets are listed. If the issue persists, contact our support at contact@winucard.com with your order number.

Payment is required regardless of whether you answer the skill question correctly or not. Answering incorrectly means your ticket will not be eligible for the draw — but no refund will be issued. The payment is final once confirmed by Stripe. Please read the question carefully before confirming your purchase.